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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first step you should take is to click the Help button, which is present on each page. A popup will open. It includes in-depth information about all the operations that you can perform on that particular page. Each pop-up window appears on the same page so that you can swiftly return to your work.

Video Tutorials

We have an extensive range of educational video clips clarifying how to use our hosting Control Panel. They're made for those of you who want to see how things are getting done rather than just reading articles. Thus, anyone can quickly become familiar with our Control Panel by merely watching our step-by-step how-to video clips.

F.A.Q.

If you can't find the answer you searching for, take a glimpse at our comprehensive FAQ database, which covers questions asked by actual users and provides practical solutions. We regulary update our Frequently Asked Questions section with new entries in an attempt to cover all the innovations and new additions to our system.

Ticketing System

If you still can't find the solution you are looking for in the FAQ section either, we have a great team of customer service technicians available 24x7 and ready to help you with any question. Each support ticket you send will be responded to within one hour (the average support ticket response time is just twenty minutes), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 291121

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com